Terms & Conditions...

Terms of Business

Where the context admits: "We" or "Us" include Specnet Limited of 27 The Poplars, Earl Shilton, Leicestershire, LE9 7ET, United Kingdom or any part acting on Specnet Limited’s implicit instructions. "You" includes the person purchasing the services or any party acting on the customer's instructions.. "Server" means the area on the Server allocated by us to You for use by You as a site on the internet. “Provider” means a web design business, internet service provider or domain name management service. In consideration of the mutual covenants herein, the parties agree to the following, which shall apply during the term of this agreement:

1.WebSite Design

1.1 We shall use our reasonable endeavours to make sure that the content of any pages designed by Us are accurate according to Your instruction, but it is Your responsibility to check all content and to notify Us of any errors so that We can correct them. We will not be liable for any losses or problems arising from errors or omissions.

1.2 You pledge that the copyright ownership of any graphic, logo or other material supplied to Us is yours, or that appropriate permission to publish such material has been obtained. All material is accepted on the express condition that the supplier of the material guarantees that it does not violate any provisions of the relevant Trade Description legislation.

1.3 Your websites may only be used for lawful purposes. We shall not be liable for any posting, transmission or reception of information which infringes UK or international laws or regulations, or which infringes any third party rights. You accept full liability for all material designed or published on Your behalf.

1.4 We reserve the right to use examples of websites created by Us for our own promotional purposes. We also reserve the right to use elements of any design created by Us again in other websites that We design.

1.5 We shall retain copyright of any website coded by Us, and its integrity will be kept intact by You by hosting it on either our server or one for which We give full approval. This approval must be sought from us in writing.

1.6 We shall not release any static website code to another provider unless full payment for that code has been received by Us and a transfer authority form has been signed by You and returned to Us along with the relevant administration fee.

1.7 We shall not release any dynamic website code for e-commerce, e-catalogue or content managed websites as the full intellectual rights belong to us. However We will release all data held within any database and its related images to You or another provider once full payment for the website has been received by Us and an authority transfer form has been signed by You and returned to Us along with the relevant administration fee.

2. Search Engine Marketing

2.1 These services are offered with no guarantee due to the nature of the internet being fluid. We will use our expertise and experience to provide You with the service You have purchased, but high search engine positioning can not be guaranteed or easily maintained.

2.2 Search Engine Marketing packs will be offered and altered from time to time without notice; this applies to both charges and service details. Current information is available on application to us.

3. Website Maintenance

3.1 Website maintenance packs are offered as a discounted method for keeping Your website up to date. Specific details and packs are available on application to us. These are subject to change at any time, but not within the timescale of the agreement which is normally 12 months.

4. Consultancy

4.1 We shall provide services between the Start and End Date ("Assignment") to You , all as detailed in the Assignment Summary.

4.2 Where an Assignment Summary indicates that the commencement of the Assignment is dependent upon: a) satisfactory credit references and/or approvals or certificates from relevant authorities being obtained; and/or b) the granting of security clearances; and/or c) the granting of other regulatory consents, in relation to the performance of the Assignment by Us, then the Assignment shall begin when all such clearances, approvals, references, certificates and consents are obtained, and We shall not be entitled to payment prior to that date, unless it has been agreed by You and Us that work will begin regardless.

4.3 Services are to be provided during the periods detailed in an Assignment Summary and any services provided outside these periods for You must have Your prior authorisation.

4.4 The Services shall be provided at the location(s) specified in the Assignment Summary and travel time and expenses of travelling to and from location is the responsibility of us. In the event that You and We agree the services are to be provided at our own premises, we shall ensure adequate provision of office and communication facilities.

4.5 If You authorise Us in advance to incur any expenses or travel costs not covered by the Assignment Summary then We will be repaid such costs by yourselves. Otherwise all travel and expenses incurred by Us shall be at our cost.

4.6 We agree that We will: a) provide the services as detailed in the Assignment Summary unless agreed otherwise, b) provide the services with all reasonable skill and care and co-operate with You in every respect, c) observe any relevant rules and regulations of yours to the extent they are reasonably applicable, d) take all reasonable steps to safeguard the safety of the individual(s) and the safety of any other person who may be affected by their actions and comply with the health and safety policies of Yours, e) not engage in any conduct detrimental to the interests of yourselves and f) comply with all legislation and codes of practice in relation to the provision of the services and the Assignment.

4.7 We may provide Services to any company either during or after the Assignment provided such services do not prevent Us from performing services under this Assignment.

4.8 If We are unable to provide the services during an Assignment for any reason, We shall inform You within a reasonable period of time.

4.9 We agree that We will maintain (at all times during an Assignment and afterwards) as confidential all information of a confidential or commercially sensitive nature that We may receive from you.

4.10 If requested in writing, We will provide You with a confidentiality agreement in Your favour in such a form as You shall reasonably require.

4.11 All property, software and other materials supplied by You for the Assignment or that is created in providing a Service shall be and shall remain Your property.

5. Domain Name Registration

5.1 We make no representation that the domain name You wish to register is capable of being registered by or for You or that it will be registered in Your name. You should therefore not assume registration of Your requested domain name(s) until You have been notified that it has or they have been registered. Any action taken by You before such notification is at Your risk.

5.2 The registration and use of Your domain name is subject to the terms and conditions of use applied by the relevant naming authority; You shall ensure that You are aware of those terms and conditions and that You comply with them. You shall have no right to bring any claim against Us in respect of refusal to register a domain name. Any administration charge paid by You to Us shall be non-refundable notwithstanding refusal by the naming authority to register Your desired name.

5.3 We shall have no liability in respect of the use by You of any domain name; any dispute between You and any other person must be resolved between the parties concerned in such dispute. If any such dispute arises, We shall be entitled, at our discretion and without giving any reason, to withhold, suspend or cancel the domain name. We shall also be entitled to make representations to the relevant naming authority but will not be obliged to take part in any such dispute.

5.4 We shall hold any domain name on our behalf within our own management area. This management area cannot be directly accessed by you.

5.5 We shall not release any domain to another provider unless full payment for that domain has been received by Us and a transfer authority form has been signed by You and returned to Us along with the relevant administration fee.

6. Website Hosting and E-mail

6.1 We make no representation and give no warranty to the accuracy or quality of information received by any person via the Server and We shall have no liability for any loss or damage to any data stored on the Server.

6.2 You shall effect and maintain adequate insurance cover in respect of any loss or damage to data stored on the Server.

6.3 You represent, undertake and warrant to Us that You will use the Website allocated to You only for lawful purposes. In particular, You represent, warrant and undertake to Us that;

6.3.1 You will not use the Server in any manner which infringes any law or regulation or which infringes the rights of any third party, nor will You authorise or permit any other person to do so.

6.3.2 You will not post, link to or transmit: a) any material which is unlawful, threatening, abusive, malicious, defamatory, obscene, pornographic, blasphemous, profane or otherwise objectionable in any way, b) any material that encourages gambling of any kind, the consumption of alcohol, the use of tobacco or any harmful drugs, c) any material containing a virus or other hostile computer program, d) any material which constitutes, or encourages, the commission of an act of terrorism which infringes on any human rights world wide e) any material which constitutes, or encourages the commission of, a criminal offence or which infringes any patent, trademark, design right, copyright or any other intellectual property right or similar rights of any person which may subsist under the laws of any jurisdiction.

6.3.3 You will not send bulk e-mail whether opt-in or otherwise from our network. Nor will You promote a site hosted on our network using bulk e-mail.

6.3.4 You will not employ programs which consume excessive system resources, including but not limited to processor cycles and memory.

6.4 We reserve the right to remove any material which We deem inappropriate from Your website without notice. We do not host Warez, Adult or illegal MP3 content.

6.5 You shall keep secure any identification, password and other confidential information relating to Your account and shall notify Us immediately of any known or suspected unauthorised use of Your account or breach of security, including loss, theft or unauthorised disclosure of Your password or other security information.

6.6 You shall observe the procedure which We may from time to time prescribe and shall make no use of the Server which is a detriment to our other customers.

6.7 You shall procure that all mail is sent in accordance with applicable legislation (including data protection legislation) and in a secure manner.

6.8 In the case of an individual User, You warrant that You are at least 18 years of age and if the User is a company, You warrant that the Services will not be used by anyone under the age of 18 years.

6.9 Any access to other networks connected to Us must comply with the rules appropriate for those other networks.

6.10 While We will use every reasonable endeavour to ensure the integrity and security of the Server, We do not guarantee that the Server will be free from unauthorised users or hackers and We shall be under no liability for non-receipt or misrouting of e-mail or for any other failure of e-mail.

7. Service Availability

7.1 We shall use our reasonable endeavours to make available to You at all times the Server and the Services but We shall not, in any event, be liable for interruptions of Service or down-time of the Server.

7.2 We shall have the right to suspend the Services at any time and for any reason, generally without notice, but if such suspension lasts or is to last for more than 7 days You will be notified of the reason.

7.3 The Services provided to You hereunder and Your account with Us cannot be transferred or used by anyone other than you. No more than one log-in session under any one account may be used at any time by you. If You have multiple accounts, You are limited to one login session per system account at any time; user programs may be run only during login sessions. If Your account is found to have been transferred to another party, or shows other activity in breach of this sub clause, We shall have the right to cancel the account and terminate the Services and/or this Agreement immediately.

8. Payment

8.1 All charges payable by You for the Services shall be in accordance with the scale of charges provided to You via a formal quotation from us. Payment shall be due in accordance with sub clauses 8.2 & 8.3 below. Charges published to You within a formal quote provided by Us will be valid for 30 days, after which We reserve the right to change pricing for the said service.

8.2 For coding and design of Your website We require the sum of 50% of our invoice to be paid before work commences. The final 50% will fall due on the satisfactory completion of the work. Your website will not be published on the internet until We receive payment in full. However, if after 3 months the website has not been completed due to no fault of ours the final amount will become due and payment for the website in full will be required. Further work on the website including its completion will then incur additional charges in accordance with our standard rates.

8.3 We can offer finance to You but you may be subject to a satisfactory credit check and required to provide 2 references. We will require You to complete a standing order which will instruct your bank or building society to make monthly payments to Us for a set period of time. An interest rate will be applied up front to the overall total which will cover our administration fees and is non refundable on early redemption of the total charge by you.

8.4 Where a standing order payment scheme is chosen by You, it should be noted that this is provided as payment in arrears for services already provided. Therefore, should you chose for any reason to cancel the service, full payment will still be required, and if necessary the full force of the law will be employed to recover monies owed.

8.5 For updating Your website We require payment in full by You before the work is undertaken.

8.6 For Search Engine Marketing Services We require payment in full by You before the work is undertaken. We cannot offer any refund on this service once work has started due to the large portion of the service being put into place within the first month.

8.7 Payment is due each anniversary month, quarter or year following the date the Services were established until closure notice is given. If You choose to pay by credit or debit card You authorise Us to debit Your account renewal fees from Your card.

8.8 All payments must be in UK pounds sterling.

8.9 If Your cheque is returned by the bank as unpaid for any reason, You will be liable for the relevant "returned cheque" administration fee. Without prejudice to our other rights and remedies under this Agreement, if any sum payable is not paid on or before the due date, We shall be entitled forthwith to suspend the provision of Services to you.

9. Termination

9.1 If You fail to pay any sums due to Us as they fall due, We may suspend the Service and/or terminate this Agreement forthwith without notice to you.

9.2 If You break any of these terms and conditions We may suspend the Services and/or terminate this Agreement forthwith without notice to you.

9.3 If You are a company and You go into insolvent liquidation or suffer the appointment of an administrator or administrative receiver or enter into a voluntary arrangement with Your creditors, We shall be entitled to suspend the Services and/or terminate this Agreement forthwith without notice to you.

9.4 No refunds will be made for Services suspended in accordance with sub clauses 9.1, 9.2 and 9.3 above.

9.5 We reserve the right to suspend the Services and/or terminate this Agreement at any time. In the event of this You will be entitled to a pro rata refund based upon the remaining period of membership.

9.6 You may cancel the Services at any time.

9.7 During the first 30 days of Hosting Services, You are entitled to a complete refund of all fees paid with the exclusion of domain name registration, website design, dedicated server and data transfer fees should You decide to cancel the Services. You will not be entitled to a refund on this basis if You have previously had an account with us.

9.8 Where payment has been made by credit or debit card, any refund will only be issued to the same credit or debit card.

9.9 On termination of this Agreement or suspension of the Services We shall be entitled immediately to block Your Website and to remove all data located on it.

10. Indemnity

10.1 You shall indemnify Us and keep Us indemnified and hold Us harmless from and against any breach by You of these terms of business and any claim brought against Us by a third party resulting from the provision of Services by Us to You and Your use of the Services and the Server including, without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses including reasonable legal costs and expenses, howsoever suffered or incurred by Us in consequences of Your breach or non-observance of this Agreement.

11. Limitation of Liability

11.1 All conditions, terms, representations and warranties relating to the Services supplied under this Agreement, whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded, subject always to sub clause 11.2

11.2 Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.

11.3 Our total aggregate liability to You for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by You in respect of the Services which are the subject of any such claim.

11.4 In any event no claim shall be brought unless You have notified Us of the claim within one year of it arising.

11.5 In no event shall We be liable to You for any loss of business, contract profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever.

12. Notices

12.1 Any notices to be given by either party to the other may be sent by either e-mail, fax or recorded delivery to the address of the other party as appearing in the Agreement or ancillary application forms or such other address as such party may from time to time have communicated to the other in writing, and if sent by e-mail shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall be deemed to be served two days following the date of posting.

13. Law

13.1 This Agreement shall be governed by and construed in accordance with English law and You hereby submit to the non-exclusive jurisdiction of the English courts.

14. Headings

14.1 Headings are included in this Agreement for convenience only and shall not affect the construction or interpretation of this Agreement.

15. Entire Agreement

15.1 These terms and conditions together with any documents expressly referred to in them, contain the entire Agreement between Us relating to the subject matter covered and supersede any previous Agreements, arrangements, undertakings or proposals, written or oral :between Us in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, You have not relied on any representation other than those expressly stated in these terms and conditions and You agree that You shall have no remedy in respect of any misrepresentation which has not been made expressly in this Agreement.

15.2 If any item is found to be incorrect or unlawful in anyway, this does not affect the remainder of these terms of business which will remain in force.